3.1 Who We Are
Global Wings TD is a Sri Lanka-based travel agency providing flight, accommodation, visa, and holiday-planning services. For the purposes of applicable data protection law, Global Wings is the data controller responsible for the personal information described in this policy.
3.2 Information We Collect
Information you provide to us:
- Contact details, including your name, email address, phone number, and postal address.
- Passport, national ID, and other travel document details, required for ticketing, visa applications, and entry requirements.
- Frequent-flyer numbers, seating and meal preferences, and other airline-loyalty information you ask us to apply to a booking.
- Travel preferences, dates, group size, and budget, provided when requesting a fare quote or holiday itinerary.
- Payment and billing information processed to confirm and settle bookings, and, for corporate accounts, billing and invoicing details.
- Health, dietary, and mobility information you choose to share for tour and package planning.
- Correspondence, enquiry-form submissions, and feedback exchanged with our team.
Information collected automatically:
- Technical data such as IP address, browser type, device information, and general location, collected when you browse our website or booking engine.
- Usage data, including searches performed, pages viewed, and time spent on our site, collected through cookies and similar technologies (see Section 3.5).
Information from third parties:
- Booking, ticketing, and schedule data shared by airlines, the Global Distribution System, hotels, and other suppliers involved in fulfilling your booking.
- Information passed to us by a corporate travel administrator, travel agent, or other third party booking on your behalf.
3.3 How We Use Your Information
- To search for fares, quote prices, and issue tickets, bookings, and confirmations.
- To submit and track visa or entry-authorisation applications on your behalf.
- To communicate with you about enquiries, bookings, schedule changes, and travel updates.
- To process payments, manage corporate accounts, and maintain accurate financial records.
- To provide support before, during, and after your trip, and to improve our services.
- To send offers or fare alerts where you have consented to receive them.
- To comply with legal, regulatory, aviation-security, and safety obligations.
3.4 How We Share Your Information
We do not sell your personal information. We share it only where necessary to deliver your booking or as required by law, including with:
- Airlines, the Global Distribution System, hotels, ground handlers, and activity operators involved in your itinerary.
- Embassies, consulates, and immigration or aviation-security authorities, where required for visas, entry, or legal compliance.
- Payment processors and financial institutions that facilitate booking payments.
- Professional advisors, such as insurers or legal counsel, where necessary to protect our rights.
- Service providers who support our operations, such as website hosting, booking-management, and CRM platforms, under confidentiality obligations.
3.5 Cookies and Similar Technologies
Our website and booking engine use cookies to remember your search preferences, keep fare comparisons functional, understand how visitors use our site, and improve your browsing experience. You can control or disable cookies through your browser settings; some booking features may not function correctly if cookies are disabled.
3.6 Data Security
We apply appropriate technical and organisational measures, including restricted access and encrypted storage for sensitive booking data, to protect your personal information against unauthorised access, loss, misuse, or alteration. No method of transmission or storage is entirely secure, and we cannot guarantee absolute security.
3.7 Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, including maintaining booking, ticketing, and financial records for the periods required by aviation, tax, and accounting regulations. When information is no longer required, we take reasonable steps to securely delete or anonymise it.
3.8 International Transfers
As a travel agency booking international flights, hotels, and visas, your information will routinely be transferred to and processed in countries other than your own, including through global airline reservation systems and by embassies or consulates involved in visa processing. Where this occurs, we take reasonable steps to ensure your information continues to receive an appropriate level of protection.
3.9 Your Rights
Depending on your location, you may have rights in relation to your personal information, which may include the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information, subject to legal, regulatory, and contractual retention requirements.
- Object to or restrict certain uses of your information.
- Withdraw consent for marketing communications at any time.
- Request a copy of your information in a portable format.
To exercise any of these rights, please contact us using the details in Section 3.12.
3.10 Children’s Privacy
Our services are intended for adults arranging travel, including travel for family groups. We do not knowingly collect personal information directly from children. Where a booking includes children, the accompanying adult or booking parent is responsible for providing any necessary information, including for unaccompanied-minor arrangements, on their behalf.
3.11 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The revised policy will be posted on this page with an updated effective date.
3.12 Contact Us
If you have questions, concerns, or requests regarding these policies or how we handle your personal information, please contact us:
