Because flights, package holidays, and visa applications follow different cancellation rules, this policy is organised by booking type. All cancellation requests must be submitted in writing; the effective cancellation date is the date we receive your written notice.
Refunds on air tickets are governed by the fare rules attached to the ticket at the time of purchase, which are set by the airline and not by Global Wings. Fully flexible fares may be refundable in full, less the airline’s own cancellation charge; many discounted and promotional fares are wholly non-refundable. In every case, our non-refundable ticketing service fee applies in addition to any airline charge or credit.
Notice Before Departure | Cancellation Charge |
60 days or more | No charge, beyond any non-refundable items in Section 2.3 |
30 – 59 days | 25% of total package value |
14 – 29 days | 50% of total package value |
Less than 14 days, or no-show | 100% of total package value |
Regardless of the timelines above, the following are non-refundable once processed: visa and consular fees, our ticketing and service fees, payment gateway and bank charges, and any hotel, flight, rail, or event booking made on a non-refundable rate. We will always identify these to you before you pay.
No refund is available for no-shows, missed check-in or departure due to late arrival, voluntary early departure once a package has begun, or unused components of a confirmed booking, including unused flight segments, hotel nights, or excursions.
Where a fare or rate permits, we can assist with rebooking to a new date, subject to availability and any fare difference or change fee charged by the airline or supplier. For package bookings, a travel credit valid for 12 months from the original travel date may be offered in place of a cash refund where supplier terms allow.
Approved refunds for package and hotel bookings are returned to your original payment method within 7 to 21 business days of approval. Airline refunds follow the timeframe described in Section 2.1. Processing times may vary depending on the bank, payment gateway, or supplier involved.